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I called tech support and they wanted to charge me to troubleshoot my product over the phone. This product has a 12 month warranty because it breaks on the 13th. (Mine stopped printing black, even with a brand-new cartridge, even after I ran the cleaning and alignment steps). This is not a quality printer. Don't buy it if you want something that will last.
It is sleek, sophisticated, and a space-saver. I run Windows Vista on a Dell laptop and this printer WORKS GREAT - right out of the box. Just follow the directions included. The design of this printer is very nice. For the price, I don't think you can beat it. Most printers I've purchased don't include the USB cord - starting long ago w/ the big, clunky printer cables.
The refill cartridges are currently very affordable here on Amazon. Setup was a breeze and the machine works like a charm. I like that the tray folds in when not in use. I have a box of them that I keep after a printer dies on me. This time I used a 10-year old printer USB cord. I bought mine at a retail store and paid $7 extra for a 1-year replacement warranty, based on the so-so reviews here.
If you need a workhorse, this printer is not for you.
This is a nice,inexpensive printer,Actually I got mine for like 10 bucks after rebates,@ got it at the now defunct Circuit City,the only thing is that the inks are a little in the pricey side,but as a printer,my family has always been happy w/ the quality of the prints,not the fastest printer in the world but effective. We like like it because we dont have to got to a store to make photocopies,it's copier(B&W and Color).,it is also a scanner.That's why it's called an All in One.
I bought this printer used. So far Ive had no problems with it. It works great.
Pressing the scan button on the printer rarely works unless I try it about 5 or 6 times. When this happens I have no clue how to fix it because it doesn't appear jammed to me. The quality and speed of printing was about what I expected but from day one there has been one annoying problem. I was satisfied with this printer at first but then it just started to annoy me. This problem keeps happening every 3rd or 4th print attempt so it's very annoying. The last problem that started occurring after a few months is a cartridge jam.
the printer itself.
Each time I get a USB communication error.
When I try to shut off the printer it just sits there saying it's powering down so I have to physically pull the power cord out.
It did a good job of automatically aligning newly installed cartridges by printing a test page and then scanning it back in.
I tried everything I could think of to "unjam" it but sometimes nothing works.
My computer is pretty new and has all of the latest drivers so I'm sure it's not an issue with the driver not supporting bi-directional communication like their ineffectual customer support might suggest besides the fact that it does work sometimes.
However I was willing to overlook this problem because it worked relatively reliably if I initiated a scan from the computer vs.
Maybe after about 10 minutes, multiple shut downs, a few wacks on the side for good measure, then it comes back online.
For this problem alone I'm thinking of junking it.
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